Zendesk vs Salesforce: Integrate or switch?

Learn about Zendesk's integration with Salesforce, and why to make the switch from Zendesk vs Salesforce


With Salesforce also being an industry leader, it may make sense to combine these two world class solutions together to provide your customers the absolute best customer interaction experience. After all, it’s not just about acquiring a customer, it’s about keeping them and making them happy. Zendesk is the world’s top solution for customer experience and engagement.

The Zendesk for Salesforce integration was built to be flexible. Depending on your requirements, you can implement exactly what you need to support your growing business.

How to integrate Zendesk with Salesforce

The Guide to Integrating Zendesk and Salesforce describes the most common use cases and links to detailed documentation you’ll need to complete the process.

In the guide, you'll learn:

  • How data maps between Zendesk and Salesforce
  • What you can do with this integration
  • Where customization is required
  • Which use cases best meet your needs, with step-by-step instructions
  • More about data syncing
  • Where to find additional resources

You can also go straight to the documentation on how to set up the Zendesk for Salesforce integration.

Make the switch to Zendesk from Salesforce

If you're looking to simplify agent and customer experience for your sales CRM and customer service software, consider making the full switch to Zendesk.

Here are the top reasons and business benefits for companies to make the switch to Zendesk from Salesforce:

  • Deliver modern experiences with a service-first company
  • Increase business agility
  • Lower total cost of ownership
  • Save time and money on maintenance and license costs

Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service

We have more to say about this. Have a look below.

There’s plenty of information about customer support and ticketing software options. Read these resources to learn more on why users forgo choosing Zendesk vs Salesforce and opt to integrate.

Update: A lot’s changed since we first wrote this blog post! Building an internal knowledge base…

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It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business

Ready to integrate Salesforce with Zendesk?