Gorgias Vs Richpanel | Best Helpdesk & CRM for Shopify Stores

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Automate 50% of your queries with an ‘Amazon-like’ help section on your website. Manage email, live chat, Facebook and Instagram, SMS from one simple inbox. Get the best-in-class integrations with Shopify, Yotpo, Recharge, Attentive, & 20+ more.

It takes 10 mins to setup. Start your free trial now!

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Trusted by 1500+ fast growing Shopify brands

Richpanel is built for Shopify brands that want to scale using tech. For brands that want to use the right mix of tech + people to create exceptional experiences.

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Auto Resolve 50% queries

Unlike Gorgias, you are not restricted to 3 basic self-service options. You can create a complete "Amazon-like helpcenter" in minutes. Automate over 50% of queries before they reach agents.

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Dont treat your customers like 'tickets'

Consumers love brands that are authentic and can have geniune, personalized conversations. With Richpanel, you can see customer's product browsing history, lifetime value, returns and really personalize the conversation.

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One inbox to manage all of your channels

The Richpanel UI is identical to Facebook/Linkedin messaging. Our customers say The UI is so clean and not overwhelming. Everything just makes sense. We support all channels including - SMS, Email, Chat, Facebook DMs/comments, Insta DMs/comments.

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Easy migration from existing helpdesk

Import all of your historic tickets, customer orders & history, tags, reports and macros in a matter of minutes. Get started on Richpanel without hassel in under 30 mins.

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Amazon integration is native

In Gorgias, you need a subscription with Channelreply to enable Amazon integration. In Richpanel, Amazon integration is built-in so you can use the same helpdesk for website and Amazon inquiries.

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Brands that have migrated from Gorgias have been able to scale their revenues by 2-3x without adding additional staff. Richpanel does this with powerful self-service capabilities & automations.

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We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
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This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!

Upgrade to Richpanel!

Stuck in a Gorgias contract? Chat with us to know about our buyout program.