Before vs After Basecamp

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Night & day.

We asked our customers what work was like before they used Basecamp. And how it’s improved after switching to Basecamp. Thousands replied. Wow, what a difference.

Our customers tried everything before switching to Basecamp; email, spreadsheets, Google Docs, Asana, Trello, Slack, Jira, Evernote, phone calls and texts, MS project, Monday, stickies on a wall, whiteboards, meeting after meeting, etc.

Did those tools work? Nope. Here's a taste of what our customers said when we asked them how it felt to manage projects before they switched to Basecamp:

“Slack made both me and my laptop cry with how it took over my working life.”

“I felt disorganized. Pieces of paper everywhere. I was constantly making new lists, losing old ones, crossing off items and adding new ones. I was forever worried things were slipping and not getting done. My brain was tired.”

“It was a disorganized mess with a splash of chaotic disaster. WAY too many tools that led to more balls getting dropped that work actually getting done. Once we tried to implement a project management system (SCRUM) on top of the tools my team was about ready to slam their monitors against the post-it note covered whiteboard.”

“I felt like I was floating in space. And, so were my projects. And, so were my people. I couldn't get a true handle on anything.”

“There were a lot of holes in our communication which led to projects being lost in the shuffle and/or not done on time. Tracking down communications and documenting tasks was nearly impossible.”

“Inundated with emails - easy to lose track as people would contact via various mediums and conversations can get lost in the back and fourth”

“My company used Trello before a department switched over to Basecamp. Trello was a nightmare in my opinion. It was difficult to understand and flow when conducting or even being part of a project. ”

“We had a hard time keeping clients on track with their to-do items - projects frequently fell behind both because of missed communication but also because there wasn't anything reminding clients of their responsibilities and the tasks they had to complete.”

“Before basecamp it felt like sitting in a wind tunnel with projects, emails, and questions flying at you. Of course, not having any idea what may be coming next. Every team member was working alone; during catch up meetings that became very clear.”

“Asana did not have very good analytics and, despite being designed by a few former Facebook employees, was not very user-friendly. Honestly, it has way too much stuff going on.”

“Stressful, impossible, difficult, overwhelming. It was honestly a hot mess. I would lose track of deadlines left and right and they would creep up on me at the last minute. My boss would ask me a question about a past project and I would struggle to hunt down my notes regarding it (because they were all in email). As hard as we tried to stay organized we had a hard time managing our projects and work flow. When dealing with design projects for over 90 practice sites it was like getting lost in a giant corn maze.”

“Endless creation and updating of lists, endless beating up already busy staff to keep lists up to date. Endless deadlines missed or client expectations let down due to simple logistical hinderance.”

“It was just task after task in Jira. Every week we completed a ton of tasks, but in the end, the project still felt incomplete. Trying to figure out what was missing by scrolling an infinite chat room was a fun way to reinvent the treasure hunt, but not a so nice way to manage a project. ”

“It felt like I had a million balls juggling ... not sure which one would drop, but very aware that it would. There was too many emails and attachments with different versions of projects.”

After switching to Basecamp.

Things changed for the better once they switched to Basecamp. 9 out of 10 Basecamp customers report having a better handle on their business, 8 out of 10 say their teams are more self-sufficient, and 6 out of 10 have fewer weekly meetings.

Here's what customers said when we asked them what changed for the better since switching to Basecamp:

“Simply put, we get more work done, quicker, and better. Productivity is up. Errors are down. Clients are happier.”

“Execution of projects. Instead of drowning in an endless chain of emails, there is clear, and easy accountability meaning tasks actually get done!”

“I no longer have to wonder whether I've asked for something to be done or whether it has in fact been done. Every member of my team is more accountable than we were before Basecamp.”

“We are consistently meeting deadlines because all the facts, files and comments are in one place. And everyone is accountable for their contribution to the project. Very user friendly.”

“We now have vastly improved task assignment, follow-up and accountability as well as greatly enhanced internal communications. We have stopped using email for internal communications almost entirely.”

“For the first time in a long time our team is truly collaborating, and everyone is moving in the same direction, with the same goals. It's truly remarkable how quickly things have changed in just a week.”

“Having a single location for messages, files, to-dos and timeline has kept everyone on the same page.”

“I say things once instead of many times to many people.”

“As the business owner, I feel more connected and aware of what is going on in the office when I'm away. It's easy to see what needs to be done with deadlines and who is responsible for the task.”

“Since we've been using Basecamp, our communication is drastically better and deadlines are met with minimum drama.”

“We have actually accomplished things that have been waiting forever to get done.”

“Everyone's on the same page. Many of our people are not very organized naturally, so basecamp is a godsend.”

“Our company has grown immensely in organization and efficiency. We have everything organized according to clients, projects, employees, etc., resulting in clear and concise communication amongst employees and with clients.”

“Because the platform we used previously was so cumbersome and time-intensive to maintain, we used to have a person dedicated almost exclusively to managing the marketing production workflow for our three brands. Now I spend about an hour a month setting things up, and the process manages itself.”

“I've tried a million things with clients. I work really closely with them, and finding something clients will use to collaborate with me is difficult. My clients just "get" Basecamp, right away, and use it all the time. They like that they can use it via email. They also love that it has everything they need in one area. It's fantastic.”

“We don't have to dig through a million emails anymore.”

“Before Basecamp, I ran my freelance web development business basically from a spreadsheet, then I moved to Basecamp and my life is so much less stressful. Basecamp has increased my happiness exponentially.”

“All our team communications were spread over email and random google docs. Basecamp helps us all stay in sync in one place.”

We've got 980 more quotes like these. Read ‘em, or try Basecamp and see the difference yourself.